Privacy policy

Information we collect

When you call us, we collect the information you give us to schedule and complete service: your name, phone number, service address, details about your appliance and any notes about access to your home.

When you visit this website, our hosting provider may automatically record standard technical information such as your IP address, browser type and the pages you visit. This website does not use contact forms and does not ask you to create an account.

How we use information

We use the information you provide to schedule visits, perform and document repairs, contact you about your service and respond to questions. We use technical website information to keep the site secure and working properly.

Calls and call recording

Calls to our number may be recorded or monitored for quality, training and scheduling accuracy where permitted by law. If a call is forwarded to another provider because our schedule is full, the information you share on that call is used by that provider to help you.

Sharing information

We do not sell your personal information. We share it only with parties who help us provide service, such as parts suppliers when an order needs your address, a provider handling a forwarded call, or when required by law.

Cookies

This website does not use advertising cookies. Embedded maps load only when you choose to open them, and the map provider may then set its own cookies under its own policy.

Data security and retention

We keep service records for as long as needed to support your appliances and meet legal and accounting requirements, and we take reasonable steps to protect them.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it, by calling us.

Contact

Questions about this policy can be directed to Duval Appliance, 6504 Leona Street, Jacksonville, FL, or by phone at (904) 907-8788.